Retweet After Me: Week of Jan. 14, 2015

Social Media Marketing Tactics to Substantially Boost Engagement by Rebekah Radice

It’s no secret that the right social media marketing tactics can make a significant difference for your business. So why is it that a vast majority of owners and entrepreneurs struggle to make any headway on social media? Whether it’s a lack of time or understanding, knowing which tactics to employ is critical. Below are seven tips for today’s top social networks. Each one is designed to substantially boost engagement and take your social media interaction, traffic and shares from so-so to super! [Read More]

Time-saving Templates and Tools for Social Media and Blogging by Nicole Miller

Templates and tools can help you work smarter and save you time and help your efforts go further. Buffer’s Kevan Lee shared his best tools, tips and tricks for his blogging and social media strategy at our weekly Twitter chat, #Bufferchat. [Read More]

How to Excel as a Social Media Manager: A Tactical Guide by Andra Mircioiu

As social media continuously evolves, it is vital for today’s social media manager to stay on top of trends, expectations and changes in the industry. From marketing, customer service or social HR, social media managers have to juggle many different jobs while still keeping their finger on the pulse of both what clients want and what their company needs. [Read More]

How to Measure Digital Content More Effectively by Steve Sachs

With all the advances in content marketing in the last few years, there’s still an enormous, unaddressed problem relating to how marketers feel about their efforts.Consider this: 54% of marketers feel they are falling well short of their most important content marketing objectives. Surprisingly, only 15% see measurement as their biggest challenge, with 29% and 25% seeing business results and creation respectively as more pressing concerns. Data may be the marketing buzzword du jour, but understanding its complexity and how it can best deliver business results for content marketing is still a riddle to be solved. [Read More]

The Beginner’s Guide to Reddit

Spend some quality time with “The Front Page of the Internet,” and you’ll find it’s an essential resource. [Read More]

Retweet After Me: Week of Mar. 18, 2014

How To Adapt To The Changing Face Of Social Media Marketing by Carly Botelho

Social media marketing is an ever-evolving tool, allowing brands to interact directly with consumers. By engaging with these consumers on social media, brands often see more website traffic and will increase visibility. However, social media continues to change. Brands must understand the ways in which consumers use various platforms to achieve social media marketing success. Different demographics, attitudes, and behaviors affect which social media platforms consumers will use, how often they check them, and how engaged they are on them. Know your target audience and which social media channels they use – and how – to shape your social media campaign for success. Unfortunately, it’s not always quite that simple. As social media is constantly changing, so are consumers’ behaviors. [Read More]

29 Social Media Tools Recommended by the Pros by Cindy King

Are you looking for ways to enhance your social media marketing? Do you want new tools to simplify your job? We asked a group of social media pros for the hottest social media tools they use today. Check them out to see if these social media tools are a good fit for you! [Read More]

More than half of Millennials have shared a ‘selfie’ by Paul Taylor

Actress Ellen DeGeneres set out to create the most viral selfie ever on Oscar night and succeeded not just in capturing a celebrity moment but a digital one, too. Taking a “selfie” was relatively difficult to pull off before digital phones and cameras made them easy. Not surprisingly, the generation that has taken to them more than any other are the Millennials (ages 18 to 33), who have grown up with the new digital technologies of the 21st century. They’re the heaviest users of the internet, cell phones and social media sites. And a new Pew Research Center survey finds that 55% of Millennials have posted a “selfie” on a social media site; no other generation is nearly as inclined to do this. Overall, 26% of Americans have shared a “selfie” on a photo-sharing or social networking site. [Read More]

Google Analytics Checklist for New Projects by Geoff Kenyon

When on-boarding a new client, there is a lot that needs to get done. Usually the list includes a tech audit, reviewing content, and combing through back links to name a few tasks. A review of the analytics implementation is often overlooked though. [Read More]

How the top 10 US retailers use Pinterest by Christopher Ratcliff

Pinterest is used by more than 21% of all American adults. This is up from 15% on the previous year. This figure comes from the last study by Pew Research, which also states the even more incredible fact that one-third of all women in the USA use Pinterest. [Read More]

Retweet After Me: Week of Feb. 25, 2014

Top 2014 #highered Web and Social Conferences & Events by Karine Joly

Every year I publish a post with my selection of top higher ed conferences and events. Since 2006 I’ve spent a lot time thinking, reviewing, attending and some time presenting at higher ed conferences. When you run a professional school like Higher Ed Experts, it’s important to stay on top of what happened in the conference world. As many of you only get to go to one conference per year due to limited budgets, many often ask me for recommendations about the best fit for their specific professional development needs. [Read More]

How to Do Holidays on Social Media Right by Elizabeth Harper

Every time a holiday or big event rolls around, we see companies trying to make holiday social-media tie-ins that can range from successful to strange. While it’s easy to make social blunders by trying to appropriate a holiday into a promotion, this doesn’t mean you need to stay quiet during any holiday season. As long as you know the holiday and your customer base, you can jump into the holiday chatter without making a mess — whether it’s Valentine’s Day this week or something else. [Read More]

14 Tools To Help You Add Images For Your Social Media Posts by Belle Beth Cooper

It wasn’t long ago that Twitter added inline image previews to its official apps, including the web view. Now, Twitter is including more image focus in the latest redesign, as you can see above. On the left-hand side of Twitter’s new web view, your profile and header images are now visible. [Read More]

Why and how to get access to Twitter Analytics for your #highered account by Karine Joly

Last week in the online course I teach about social media marketing for higher ed we discussed social media analytics strategy and practices with our class composed of professionals working in universities and colleges in the US, Canada and France. I’ve had updated the course module materials – as I always do before a session – to include the latest news and features my students should know about. And, I had decided to add, at the last minute, a link to Twitter Analytics. [Read More]

Good News for Creepers: LinkedIn Upgrades “Who Viewed Your Profile” Feature by Corey Eridon

I mean creepers in the most loving way. Some of my best friends are creepers. (Ask her, she won’t deny it.) We all know the “Who Viewed Your Profile” LinkedIn feature. It’s part of a little ego-exercise we take part in each week where we validate just how important we already know we are, and bask in the glory of being stalked by higher-ups that are definitely messaging us right now to offer us the job of a lifetime. [Read More]

What to Measure When it Comes to Social Media

I’ve written a short introduction on social media analytics, specifically talking about what numbers are available to you, and programs that will assist you with measuring your social media efforts, but what analytics should you keep track of to move your social media strategy?

Competitors

I think it’s important to know where your competitors stand in comparison to your accounts. For me, I keep this surface level, mostly looking at number of likes, followers and the subscribers. At least this way, I can have a benchmark to see where my accounts measure up against those competitors.

Engagement

Screen Shot 2014-02-19 at 2.51.46 PM

The second word in the title of my blog, and my social media mantra, is engage. Good content will cause people to react, whether it’s a retweet, a like or a comment. This is one of the most important things you can measure in my opinion. Measuring engagement informs your social strategy, and without it, you won’t be able to adjust to ensure you’re accomplishing your goals.

The “UNs”

Screen Shot 2014-02-19 at 2.51.03 PM

Unlikes, unfollows, hides, you know, all the negatives. It’s important to keep track of these, because it is the exact opposite of engagement. If your audience is taking the time and effort to perform a negative engagement action, that should be a red flag if it is happening early and often! By monitoring these numbers, you can keep ahead of the outflow of people, by changing your content types or topics.

There are lots of different things to measure and keep track of, what other analytics do you pay special attention to?

Shazam Provides Direct Engagement and Metric Possibilities

That song comes on the radio, the one you really like, but you haven’t been able to figure out the artist of, and you immediately reach for your phone, open the Shazam app, wait for it to listen and tell you every bit of information you could ever want to know about that song. We all do it. Personally, I’m quite thankful for it. Shazam keeps me from having to search for a song without knowing all the information, which is extremely difficult. But Shazam has jumped from being all about music, to finding its way into TV commercials, and more recently the X-Factor.

Xfactor

Shazam has found a way for users to easily engage with TV content that comes natural, since more than 375 million users already use the app. I’ve noticed the icon with instructions on a number of commercials over the last year, but as an X-Factor fan, I couldn’t help but notice that the app had made its way into voting for the singing-contest show.

You can now Shazam a competitor’s song during the show, and it will bring up a “Vote Now” button, along with telling you the artist and the song. This is a newer way for audiences to engage with television. We’ve all seen the hashtags in the corners of a TV show, but this is more than talking about it, this is a direct sign of engagement, in an innovative way.

I think the piece of this that is the most important is the analytics available through this technique. You have a direct way of knowing how your user continued through content, and that they converted, or didn’t. This is a challenge with TV, because you provide a web address many times, but don’t have any way of knowing for sure that someone arrived from TV, rather than another channel. This depends on how exactly you set things up, but I can recall a number higher education TV ads with a generic .edu address as the call to action.

Shazam even has an engagement metric for TV, called the Shazam Engagement Rate, which tells you how many times an ad was tagged during an airing divided by the Gross Rating Point (provided by Nielsen) of each airing. Applying this to X-Factor, you then have a second level of metrics, the vote button, to show how much the user engaged with the content. As you can imagine, this is extremely valuable data.

I see valuable opportunities within television as a whole, but I can also see some possibilities for higher education, especially those with large TV ad buys.

Do you have any interest in using Shazam within your TV ad campaigns?

Retweet After Me: Week of Oct 29, 2013

4 Facebook Metrics Every Company Should be Measuring by Robert Andersson

How many users see the posts from your Facebook Page each month? Which are your best posts? In this blog post we will go through four key Facebook metrics that you should be measuring for your business page. [Read More]

3 Reasons To Stop Fearing Negative Brand Feedback by Tiffany Hopkins

As the saying goes, “The greatest risk is not taking any risks at all.” However, many times, the fear of negative feedback prevents us from moving forward with fresh, innovative content or campaigns past the ideation stage. Promotions that are sure to engage a brand’s social communities, attract new customers, build brand affinity and boost sales are stopped before even truly getting started because of the “what if?” fear. What if my boss/client thinks I’m crazy? What if we get complaints? What if, what if, what if! [Read More]

Social Media Spam Increased 355% in First Half of 2013 by Lorenzo Franceschi-Bicchierai

As email clients get better at detecting and filtering spam, spammers are moving to social networks, where they have better chances of going undetected. That’s why, on a typical social media account, spam has risen 355% in the first half of 2013, according to a new study. [Read More]

Social Media TOS Tuesday: How to share Instagram photos on Facebook without risking DMCA complaints #hesm #highered by Karine Joly

My first Social Media TOS Tuesday post on re-Instagraming Instagramed photos from others generated a lot of interest and some questions last week. Social Media TOS Presentation by Karine JolyIn my Social Media TOS Tuesday posts (that I’ll update if any change happens), I’m addresssing some of the points I see most often infringed in higher education as well as any specific questions you might have about what you can or can’t do as a social media professional according to the terms of service (TOS) of the main platforms. [Read More]

How to Build and Measure Social Media ROI – Solution Partner Spotlight by Carrie Lee

When STOCK Restaurant opened in early 2012, they set up basic Facebook and Twitter profiles looking to establish a strong online presence. But with no clear social strategy or framework to analyze the success of their social efforts, STOCK’s social media presence had minimal activity and growth. [Read More]

Retweet After Me: Week of Oct. 15, 2013

The Top 7 Social Media Marketing Trends That Will Dominate 2014 by Jayson DeMers

With new social networking platforms appearing from behind every corner, it can be hard to know exactly where to commit your time and resources. And as we move into the latter-half of 2013, it’s important to look ahead to where social networking is going, and how we can get on board. [Read More]

Facebook Radically Simplifies Ad Buying by Lauren Indvik

Facebook ad buyers have cause to celebrate: On Tuesday, the social network unveiled a major overhaul of both its basic ad-buying platform, Ads Manager, and its more sophisticated offering, Power Editor, both of which now boast a more streamlined interface. [Read More]

Brands Can Now Schedule Tweets Up To A Year In Advance But They Probably Shouldn’t by Charlie Warzel

Today, Twitter announced that brands and marketers using the company’s ad product can now plan and schedule tweets up to one year in advance. The idea here is to allow companies more time to plan and orchestrate increasingly complex ad campaigns around events or specific times, as is usually done in other, more traditional advertising mediums like television. Twitter is also hoping that the long lead time will drive up the real-time promoted tweet bidding wars that advertisers have been keen to jump on in recent months. [Read More]

Higher Ed Search Analytics are Simplified with New Google Adwords Report by Scott Duncan

It just got a lot easier to track, analyze and understand the relationship between PPC ads and organic listings on Google’s search engine results pages (SERPs).
Google Adwords’ new report, called the “Paid and Organic ” report, provides comparative analysis of visitor traffic and click through behavior on Google search engine results pages for the following three scenarios… [Read More]

Social Media Kool Aid by Frank Eliason

We love to surround ourselves with people who have similar thoughts and it creates this bubble perspective on the world. This is not unique in a social world because we also tend to do similar in our own work environment. There are many talking heads for social media advising brands in all sorts of ways. In many ways I am one too. This is not a negative for any of them and often they have some very good ideas. At the same time, should you follow the crowd or the advice? Are those of us thinking about these things living in our own little bubble? Are we drinking the Kool Aid? Maybe it is time we switch drinks. [Read More]

Retweet After Me: Week of Sept. 3, 2013

Here’s another round up of good-to-know information for you!

Google Plus for Business – The Google Plus Features You Should Know by Evan LePage

Only a few months ago, Google Plus underwent a serious redesign. The major changes, coupled with the fact that many people are only now starting to get themselves and their businesses on the network, mean a lot of users probably don’t know all the features the fast-growing social network brings to the table. [Read More]

Be More Personable on Social Media: 3 Tips by Jeff Haden

Almost every business engages its customers through social media. Some do it well… and many could do it better. If you fall into the latter category, here are tips from Andrew Caravella, VP of marketing at Sprout Social, a leading social media management and engagement platform. [Read More]

Higher Education Searches Rise on Google, Reveal Marketing Opportunity [Study] by Jessica Lee

Attention marketers: demand is high on mobile devices for higher education info, and online programs from traditional universities are highly sought after, according to new Google research that was revealed during the first Hangout on Air for Google’s education team. [Read More]

Top 10 Social Media Research Articles for the First Half of 2013 for Public Relations Professionals

With the explosive growth of social media, the editors of the Institute for Public Relations’ Social Science for Social Media Research Center have identified what we think are the top nine social media research reports in the first half of 2013 that are beneficial for public relations professionals. We determined this based on the rigor of the report’s methodology, sample size, findings, and accessibility. [Read More]

Content on Tumblr has a Longer Shelf Life than on any Other Social Network by Sarah Evans

Networks, like Tumblr, reddit and even Pinterest have changed the way we not only share, but re-share information. The very act of “re-pinning” and “reblogging” are the way information travels and are essential tactics for the most popular players on each site. New research from social analytics company, simplymeasured looks at how the reblog keeps content alive. [Read More]

Social Media Measurement: Taking the First Baby Steps

If you listen to what’s being said out there about measuring social media, you’re bound to hear everything from, “You must measure,” to, “It’s impossible to measure.” Personally, I find myself in between these two methodologies, thinking, “Measuring is important, but doesn’t replace intuition and gut feelings.” So where do you start measuring your social media? Here are a few key metrics to pay attention to, and some great tools for measuring your success.

Meaningful Measurements

facebook insights
Facebook Insights Graph

Facebook

If you’ve ever taken a look at the Facebook Insights for your brand page, you know there are quite a few numbers available, especially if you export the data. But there is a way to get a quick sense of how your Facebook posts are doing, by looking at the number of engaged users. This is a key metric that I look at, and have in my goals. I also like to take a look at the virality of those posts. This is the percentage of people who have created what Facebook calls stories out of the number of people who saw the post. This is a good way to see how posts have spread.

twitter

Twitter

Twitter doesn’t have any built-in analytics, but there are other opportunities to look at how your content is fairing out in the world. Retweets and favorites seem like an obvious way to measure, but this, again, measures engagement, which is a key metric in social media. Recording these numbers, along with replies, is a great way to start to get a grasp on measuring.

Tools to Measure

hootsuite ow.ly click summary
Hootsuite Ow.ly Click Summary

HootSuite

HootSuite has some great stats, even in the free version. HootSuite uses the Ow.ly link shortener, which opens up some possibilities of measuring what happens with your tweeted content. The Ow.ly Click Summary will break down clicks by region, rank the most popular tweets, and the top referrers.

 

 

 

Social Google Analytics
Google Analytics – Measuring Social Referrals

Google Analytics

I know what you’re saying, Google Analytics measures web traffic not social traffic! And this is partially true. But Google Analytics also includes a social section in which you can measure social clicks to your website. I use this feature all the time, since part of my social strategy is pushing traffic to our university’s news site. I can see exactly how much traffic came from social sources. Now, this doesn’t mean that the university’s social presences can claim all that traffic, but it’s still informative, especially if you combine it with one of the other measuring tools I’ve discussed.

Argyle Social Measurement
Argyle Social Measurement

Argyle Social

I’ve fallen in social media love, or at least that’s what I told my boss the minute after I finished watching a demo of Argyle Social. For someone who wants the highest level of organization possible when it comes to social media (which can be hard), this is the tool to make it happen. But that’s for a different blog post. One of the best parts about Argyle Social is the analytics it has built in. You can organize your content into campaigns, and also set goals for conversions. I especially love being able to see all of my stats in one place. Argyle Social is a paid solution, but I found it to be reasonably priced for my needs.

Have you started measuring your social media efforts? What are you using to measure?