Retweet After Me: Week of Jan. 14, 2015

Social Media Marketing Tactics to Substantially Boost Engagement by Rebekah Radice

It’s no secret that the right social media marketing tactics can make a significant difference for your business. So why is it that a vast majority of owners and entrepreneurs struggle to make any headway on social media? Whether it’s a lack of time or understanding, knowing which tactics to employ is critical. Below are seven tips for today’s top social networks. Each one is designed to substantially boost engagement and take your social media interaction, traffic and shares from so-so to super! [Read More]

Time-saving Templates and Tools for Social Media and Blogging by Nicole Miller

Templates and tools can help you work smarter and save you time and help your efforts go further. Buffer’s Kevan Lee shared his best tools, tips and tricks for his blogging and social media strategy at our weekly Twitter chat, #Bufferchat. [Read More]

How to Excel as a Social Media Manager: A Tactical Guide by Andra Mircioiu

As social media continuously evolves, it is vital for today’s social media manager to stay on top of trends, expectations and changes in the industry. From marketing, customer service or social HR, social media managers have to juggle many different jobs while still keeping their finger on the pulse of both what clients want and what their company needs. [Read More]

How to Measure Digital Content More Effectively by Steve Sachs

With all the advances in content marketing in the last few years, there’s still an enormous, unaddressed problem relating to how marketers feel about their efforts.Consider this: 54% of marketers feel they are falling well short of their most important content marketing objectives. Surprisingly, only 15% see measurement as their biggest challenge, with 29% and 25% seeing business results and creation respectively as more pressing concerns. Data may be the marketing buzzword du jour, but understanding its complexity and how it can best deliver business results for content marketing is still a riddle to be solved. [Read More]

The Beginner’s Guide to Reddit

Spend some quality time with “The Front Page of the Internet,” and you’ll find it’s an essential resource. [Read More]

Retweet After Me: Week of Mar. 11, 2014

Social Media Crisis Management: A No-Nonsense Guide by Mack Collier

Past Social Media dramas involving The Red Cross, Groupon and Kenneth Cole are good reminders of the importance of having a solid social media crisis management plan in place. At its very basic level, the proper handling of a social media crisis should consist of two things. [Read More]

The first fully integrated polling and survey option on Tumblr by Nick Cicero

Social survey and VegasTechFund company Wedgies announced a partnership with Tumblr today bringing fully functional polls and surveys to publishers of the Yahoo owned microblogging platform. Tumblr users publish 94.1 million posts per day. And at least 70 percent of Tumblr’s users spend their time in the dashboard, or the backend where actual content creation takes place. Until now, publishers could not share a poll to Tumblr and have it work interactively on Tumblr blogs or in the Tumblr Dashboard. [Read More]

Free Design Resources To Upgrade Your Community Management Game by Tony Hymes

When you’re working in the digital world, companies spend a lot of time on design. Scratch that, in any world, companies spend a lot of time on design, for their branding, their products, their functions, everything. A community manager should do the same. [Read More]

‘Honest University Commercial’ Provides A Brutally Funny Education In Cost by William Goodman

While going to college or university can provide many with the tools they might need to succeed, it also tends to give people something far less worthwhile: lots of debt. Which is just part of what Ryan Higa, better known as Internet personality Nigahiga, pokes fun at in this parody college commercial above that plays upon all the cliches you’ve seen before in higher education advertisements and blends with tongue-in-cheek and far less ideal elements that come from pursuing a bachelors or otherwise. [Read More]

17 Rules of Engagement to Create a Love Affair Between Your Brand and Buyer by Barry Feldman

Yes, this is a story about building your business. The points I’ll make might appear to be about turning people on. They are indeed. We call this social media. It may seem I’m talking about courtship. I am. It’s often referred to as lead nurturing. You’ll gather my lesson here today is about commitment. Right you are. You can call that buying. [Read More]

What to Measure When it Comes to Social Media

I’ve written a short introduction on social media analytics, specifically talking about what numbers are available to you, and programs that will assist you with measuring your social media efforts, but what analytics should you keep track of to move your social media strategy?

Competitors

I think it’s important to know where your competitors stand in comparison to your accounts. For me, I keep this surface level, mostly looking at number of likes, followers and the subscribers. At least this way, I can have a benchmark to see where my accounts measure up against those competitors.

Engagement

Screen Shot 2014-02-19 at 2.51.46 PM

The second word in the title of my blog, and my social media mantra, is engage. Good content will cause people to react, whether it’s a retweet, a like or a comment. This is one of the most important things you can measure in my opinion. Measuring engagement informs your social strategy, and without it, you won’t be able to adjust to ensure you’re accomplishing your goals.

The “UNs”

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Unlikes, unfollows, hides, you know, all the negatives. It’s important to keep track of these, because it is the exact opposite of engagement. If your audience is taking the time and effort to perform a negative engagement action, that should be a red flag if it is happening early and often! By monitoring these numbers, you can keep ahead of the outflow of people, by changing your content types or topics.

There are lots of different things to measure and keep track of, what other analytics do you pay special attention to?

Shazam Provides Direct Engagement and Metric Possibilities

That song comes on the radio, the one you really like, but you haven’t been able to figure out the artist of, and you immediately reach for your phone, open the Shazam app, wait for it to listen and tell you every bit of information you could ever want to know about that song. We all do it. Personally, I’m quite thankful for it. Shazam keeps me from having to search for a song without knowing all the information, which is extremely difficult. But Shazam has jumped from being all about music, to finding its way into TV commercials, and more recently the X-Factor.

Xfactor

Shazam has found a way for users to easily engage with TV content that comes natural, since more than 375 million users already use the app. I’ve noticed the icon with instructions on a number of commercials over the last year, but as an X-Factor fan, I couldn’t help but notice that the app had made its way into voting for the singing-contest show.

You can now Shazam a competitor’s song during the show, and it will bring up a “Vote Now” button, along with telling you the artist and the song. This is a newer way for audiences to engage with television. We’ve all seen the hashtags in the corners of a TV show, but this is more than talking about it, this is a direct sign of engagement, in an innovative way.

I think the piece of this that is the most important is the analytics available through this technique. You have a direct way of knowing how your user continued through content, and that they converted, or didn’t. This is a challenge with TV, because you provide a web address many times, but don’t have any way of knowing for sure that someone arrived from TV, rather than another channel. This depends on how exactly you set things up, but I can recall a number higher education TV ads with a generic .edu address as the call to action.

Shazam even has an engagement metric for TV, called the Shazam Engagement Rate, which tells you how many times an ad was tagged during an airing divided by the Gross Rating Point (provided by Nielsen) of each airing. Applying this to X-Factor, you then have a second level of metrics, the vote button, to show how much the user engaged with the content. As you can imagine, this is extremely valuable data.

I see valuable opportunities within television as a whole, but I can also see some possibilities for higher education, especially those with large TV ad buys.

Do you have any interest in using Shazam within your TV ad campaigns?